My Shop FAQ: Everything You Need to Know

What products does My Shop sell?

My Shop offers a wide range of high-quality products including clothing, accessories, and home essentials. Our collection is carefully curated to bring you the latest trends at affordable prices. We regularly update our inventory with new arrivals to keep your shopping experience fresh and exciting.

How long does shipping take?

Standard shipping typically takes 5-7 business days within Australia. Express shipping is available and delivers within 1-3 business days. Please note that delivery times may vary during peak seasons and public holidays.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and we will provide you with a return shipping label. Refunds are processed within 5-7 business days after we receive the returned item.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination. You can view the exact shipping cost and estimated delivery time at checkout before placing your order.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to monitor your delivery status in real time.

Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it by contacting our customer support team. After 24 hours, orders may have already been processed and shipped, making changes difficult. We recommend reaching out as soon as possible if you need to make any modifications.